Here are some frequently asked questions
- Can I cancel an onsite support appointment?
- Yes, you can call 24 hours before the appointment date and we will cancel the call at no charge.
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- Can you guys come to my office or home and check my computers and server?
- Yes, we have on-site support and remote support available.
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- I have a problem with My Windows server, can you help?
- Absolutely, Let me know about the problem, it will be fixed quickly.
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- Do you guys charge travel fee for coming to my site?
- Yes, 30 minutes travel fee is charged for on-site support (Please note that minimum onsite support charge is 1.5 hrs 9-5 Mon-Fri)
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- What are your rates?
- Please contact us for rates. Depending on your needs,
- we will recommend a package that best suites your business.
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- Do I have to purchase a monthly package to get service?
- No. We also offer 0ne time service. You do not need to purchase a monthly service or monitoring package.
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- Can you guys check to see if my wireless router is secure?
- Yes, we check and make sure your network is secured by testing your companies firewall and protecting your company from any network vulnerabilities.
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